FAQs

What is included with a Birdie purchase?

•Birdie alarm

•Solid brass keychain + keyring

•Directions

How do I test drive Birdie?

•This tool is most effective if you practice using it. Please, try it now, the experience will prepare and empower you.

•To activate the alarm, pull the removable top pin from the body.

•The alarm will emit a piercing 130db sound; the light will flash. Keep the speaker uncovered and face it toward your target.

•To stop the alarm, replace the top pin into the body.

How do I replace Birdie’s batteries?

•To open the alarm case, open the alarm via the side seam hole.

•Remove the internal screws.

•Insert two CR2032 batteries.

•Replace the screws, and snap the alarm casing together.

•Watch this video for a visual guide on how to replace the batteries: https://youtu.be/ULLCHDENqs8

How long do the batteries last?

•Alarm activation will last for approximately 40 continual minutes with each new set of batteries.

How loud is Birdie?

•130 decibels, comparable to a jet engine flying 100 feet above you.

Where can I buy Birdie?

•Birdie is available exclusively online.

Does Birdie ship internationally?

•Birdie does not ship internationally at this time.

What if the product I want is sold out?

•If the product you want to order is back-ordered, place your order in the cart. You will be provided with an ETA. The product will ship as soon as it arrives. Thanks for your patience!

How can I pay for my order?

•Birdie accepts Visa, MasterCard, Discover, Amex, and PayPal. Only one payment method will be accepted per order.

When ordering, how do I input my discount code?

•On the checkout page, input your special code into the promo code field.

•Please take care to input your promo code before you complete your order as we are unable to apply it retroactively.

•Only one promo code can be applied per order.

How can I cancel, change, or credit my order?

•Please note that once orders have been placed, we are unable to make any changes.

What do I do if I do not receive an order confirmation?

•Please check your email spam folder. If it’s still nowhere to be found, please contact us at hello@shesbirdie.com.

Can I ship to a P.O. Box?

•Yes! USPS delivers to P.O. Boxes.

Will I get an email with a tracking number?

•Your tracking number will be emailed once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

How long does it take to receive my order?

•Orders are processed in 1 business day.

•Orders should arrive within 7-10 business days of the purchase date; arrival time will vary depending on location.

How do I know when my order has shipped?

•Birdie sends you an email when your package has shipped.

What if my item arrives damaged or is lost in transit?

•If your item arrives damaged, please email hello@shesbirdie.com and include your order number.

•If you believe your item has been lost in transit, please wait 10 business days from the date of shipment prior to emailing hello@shesbirdie.com with your order number.

Does Birdie have a warranty?

•Yes, Birdie offers a one year warranty from the original date of purchase.

What does the warranty cover?

•The warranty covers any operational defects or malfunctions for up to one year from date of purchase.

•The warranty does not cover damages caused by general wear and tear, water damage, intentional damage, and theft. The warranty does not cover battery replacements.

How do I submit a Warranty Request?

•If you believe your Birdie is not working properly, please write to hello@shesbirdie.com with the email subject “Warranty Request”––include your Name, Email Address, Order #, Date of Purchase, and the reason for your return.

•Our customer service team will contact you within two business days. If your Birdie meets the warranty requirements, we will email a prepaid return shipping label. When your return merchandise is received, Birdie will send a one-time replacement to your original address free of charge.