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Birdie+ FAQs

What does birdie+ come with?

- birdie+ smart personal safety alarm

- Solid brass keychain + keyring

- birdie+ app (iOS or Android)

When will my subscription activate?

The subscription will activate once you pair your birdie+ with the app.

What phones does birdie+ work with?

birdie+ works both with iOS and Android powered smartphones.

How loud is birdie+’s siren?

130 decibels, comparable to a jet engine flying 100 feet above you.

WHERE CAN I BUY BIRDIE+?

Birdie+ is available exclusively online.

How do I replace birdie+’s batteries?

Simply slide off the tab on the back, insert two new CR2032 batteries and slide the tab back on.

How big is birdie+?

The dimensions of birdie+ are 3.5" x 1.125" x 0.625". This is 0.25” shorter and 0.125” thicker than the original Birdie personal safety alarm.

When will my subscription activate?

The subscription will activate once you pair your birdie+ with the app.

What happens if my birdie+ subscription expires?

The On-Call Rep and Excuse-to-Leave Call will be disabled. Only the Loud Siren will work.

Does birdie+ work internationally?

The excuse-to-leave call and loud siren will work anywhere you are. The live rep is only available in the United States.

Your phone must have cell connection in order for birdie+ to call or text you.

Can I cancel my monthly subscription?

When canceling a monthly subscription, all future charges associated with future months of your subscription will be canceled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current monthly billing period. You will not receive a refund. However, your subscription access will remain active for the rest of the current monthly billing period.

Can I cancel my annual subscription?

When canceling an annual subscription, all future charges associated with future years of your subscription will be canceled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current annual billing period. You will not receive a refund.

Birdie V1 FAQS

HOW DO I TEST DRIVE BIRDIE?

•This tool is most effective if you practice using it. Please, try it now, the experience will prepare and empower you.

•To activate the alarm, pull the removable top pin from the body. 

•The alarm will emit a piercing 130db sound; the light will flash. Keep the speaker uncovered and face it toward your target.

•To stop the alarm, replace the top pin into the body.

HOW DO I REPLACE BIRDIE’S BATTERIES?

•To open the alarm case, open the alarm via the side seam hole.

•Remove the internal screws.

•Insert two CR2032 batteries.

•Replace the screws, and snap the alarm casing together.

•Watch this video for a visual guide on how to replace the batteries: https://youtu.be/ULLCHDENqs8

HOW LONG DO THE BATTERIES LAST?

•Alarm activation will last for approximately 40 continual minutes with each new set of batteries.

HOW LOUD IS BIRDIE?

•130 decibels, comparable to a jet engine flying 100 feet above you.

WHERE CAN I BUY BIRDIE?

•Birdie is available exclusively online.

GENERAL FAQS

DOES SHE'S BIRDIE SHIP INTERNATIONALLY?

• Currently, She's Birdie ships orders to the United States and Canada.

WHAT IF THE PRODUCT I WANT IS SOLD OUT?

•If the product you want to order is back-ordered, place your order in the cart.  You will be provided with an ETA. The product will ship as soon as it arrives. Thanks for your patience!

HOW CAN I PAY FOR MY ORDER?

•Birdie accepts Visa, MasterCard, Discover, Amex, and PayPal. Only one payment method will be accepted per order.

WHEN ORDERING, HOW DO I INPUT MY DISCOUNT CODE?

•On the checkout page, input your special code into the promo code field.

•Please take care to input your promo code before you complete your order as we are unable to apply it retroactively.

•Only one promo code can be applied per order.

HOW CAN I CANCEL, CHANGE, OR CREDIT MY ORDER?

•Please note that once orders have been placed, we are unable to make any changes.

WHAT DO I DO IF I DO NOT RECEIVE AN ORDER CONFIRMATION?

•Please check your email spam folder. If it’s still nowhere to be found, please contact us at hello@shesbirdie.com.

CAN I SHIP TO A P.O. BOX?

•Yes! USPS delivers to P.O. Boxes.

WILL I GET AN EMAIL WITH A TRACKING NUMBER?

•Your tracking number will be emailed once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

• Orders are typically processed in 2 business day. Shipping time frames will vary depending on the method selected during checkout.

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

•Birdie sends you an email when your package has shipped.

WHAT IF MY ITEM ARRIVES DAMAGED OR IS LOST IN TRANSIT?

•If your item arrives damaged, please email hello@shesbirdie.com and include your order number.

•If you believe your item has been lost in transit, please wait 10 business days from the date of shipment prior to emailing hello@shesbirdie.com with your order number.

DOES BIRDIE HAVE A WARRANTY?

•Yes, Birdie offers a one year warranty from the original date of purchase.

WHAT DOES THE WARRANTY COVER?

•The warranty covers any operational defects or malfunctions for up to one year from date of purchase.

•The warranty does not cover damages caused by general wear and tear, water damage, intentional damage, and theft. The warranty does not cover battery replacements.

HOW DO I SUBMIT A WARRANTY REQUEST?

•If you believe your Birdie is not working properly, please write to hello@shesbirdie.com with the email subject “Warranty Request”––include your Name, Email Address, Order #, Date of Purchase, and the reason for your return.

•Our customer service team will contact you within two business days. If your Birdie meets the warranty requirements, we will email a prepaid return shipping label. When your return merchandise is received, Birdie will send a one-time replacement to your original address free of charge.

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